Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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803-775-1277 | 930 N Lafayette Dr Sumter, SC 29150

Customer Service

How We Can Solve the Issue Together

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. When it comes to repairs, however, some things stay the same. The following tips should help you along the way:

Try To Diagnose the Issue on Your Own

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

Be on the Lookout for the Following

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Communicate Your Findings When You Come In

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Be Thorough

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams FAQs

Be sure to review the below information in order to avoid a potential scam.

Is there a car warranty scam?

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.

Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

What do I do if I fell for a car warranty scam?

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

How do you check if your car warranty or vehicle insurance has really expired?

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Ace Parker Tire in Sumter

Alignment Services
Computer Diagnostics
Cost Saving Tips


What Our Customers Are Saying

VERY FAMILY ORENTIED

, 06/02/2022

Been taking my vehicles here for 8 years now and so dose my children; service is good and dependable. I Would recommend Ace Parker tire Service to anyone

, 05/25/2022

Excellent Service as Always!

, 03/04/2022

Excellent customer service. Fast and friendly service!!!

Had my truck engine replaced here. Some of the best mechanics in the area! My truck runs like a new vehicle I don't go anywhere else!

Amazing service. Had a flat tire after work and had tried to pump it back up myself, but heard the air leaking from another part of the tire. I called them at 7:50am. They came to my car, took the tire off, showed me what had punctured it, and recommended a new tire. They even offered to drive me to the place I originally purchased the tire from and put it on themselves. Needless to say, by 8:30am I had a new tire and was on my way home. Would definitely recommend them to anyone. Very friendly, patient and efficient.

  • ASE (Automotive Service Excellence)
  • Jasper
  • Napa
  • best of sumter
  • sumter
  • sumter
  • AAA Approved Auto Repair
  • Sheds Direct
  • towing award 24tireawardoil change award
  • Car Care Aware
  • Call Us For Service: 803-775-1277